Refund Policy
Last updated: February 2026
1. Donation Refunds
All donations made to SPAR (Society for Participatory Action and Reflection) are voluntary contributions. Once a donation is processed and a confirmation is issued, it is generally considered final. However, we understand that mistakes can happen, and we handle refund requests on a case-by-case basis.
2. Eligibility for Refund
A refund may be considered under the following circumstances:
- Duplicate or erroneous transactions caused by technical issues
- Unauthorised use of a payment method (with supporting evidence)
- The donation amount was incorrect due to a system error
3. Refund Request Process
To request a refund, please contact us within 30 days of the transaction date:
- Email: info@sparproject.org
- Phone: +880 1611 586 107
Please include your full name, email address, transaction ID or receipt, the date and amount of the donation, and the reason for the refund request.
4. Processing Time
Approved refunds will be processed within 14 business days to the original payment method. Please note that your bank or payment provider may take additional time to reflect the refund.
5. Non-Refundable Donations
Refunds will not be issued in the following cases:
- Donations that have already been allocated to a specific project or beneficiary
- Recurring donations that have already been distributed
- Requests made after 30 days from the transaction date
- Change of mind after a voluntary donation
6. Recurring Donations
You may cancel a recurring donation at any time by contacting us. Cancellation will take effect from the next billing cycle. Already-processed recurring payments are subject to the same refund policy above.
7. Contact Us
If you have any questions about this Refund Policy, please contact us at info@sparproject.org or call +880 1611 586 107.